A Service-Based Business Model Will Breathe Life into the Remote Control/Remote Access Software Market, IDC Says

FRAMINGHAM, MA – JUNE 14, 2000 – Rumors of the death of the remote control/remote access software market have been greatly exaggerated. While the market will experience another shakeout, it will survive — if not flourish. IDC expects worldwide shipments to more than triple from over 19,400 in 1999 to 60,000 in 2004. During this same time, revenues will increase from under $350 million to almost $640 million. As this growth occurs, however, the market will undergo another transition.


"The remote control/remote access software market continues to grow despite warnings of commoditization and consolidation," said Stephen Drake, senior research analyst for IDC's Mobile and Remote Access Software program. "The market is by no means dead, and future opportunities on the horizon mark another fundamental shift that will ensure the life of remote control players for many years to come."

Remote control has already undergone several evolutions. These products originated as remote access software and soon became complementary components of enterprise management and help desk software solutions. IDC believes the next change for the remote control software market will be toward a service-based model. "Delivery of remote control through application service providers, Internet service providers, and other service provider partnerships and through Internet pay-per-use models will create new market opportunities for business and consumer remote support in the long term," Drake said.

For the near term, the market will still prosper from remote control deployment with enterprise management, desktop management, and help desk software solutions. Additionally, consumer, small business, and non-U.S. markets offer room for growth. The European market will be especially strong as the number of mobile workers and telecommuters on the continent continues to increase.

IDC expects changes in the market's competitive landscape to continue. "Vendors surviving the initial shakeout to an enterprise-based remote control/remote support market now must position themselves for future service and Internet-based models in the ASP and ISP world," Drake said.

IDC recently published Worldwide Remote Control/Remote Access Software Market Forecast and Analysis, 1999-2004 (IDC #B22255). This report analyzes market opportunities for remote control and remote access software vendors. It forecasts worldwide shipments, revenue, and installed base through 2004 by four regions: the United States, Europe, Asia/Pacific, and rest of world. The report also shows 1999 revenues and market share by vendor. IDC's Leadership Grid, which plots vendors' positioning based on their ability to gain market share and their alignment with market opportunity, is also included. The report also provides brief profiles of the market's leading vendors. Market dynamics and distribution channels are also discussed. To purchase this report, contact Bruce Atlas at 1-800-343-4952, ext. 4053 or at batlas@idc.com.

About IDC

IDC delivers dependable, high-impact insights and advice on the future of ebusiness, the Internet, and technology to help organizations make sound business decisions. IDC forecasts worldwide markets and trends and analyzes business strategies, technologies, and vendors, using a combination of rigorous primary research and in-depth competitive analysis. IDC provides global research with local content through more than 500 analysts in 43 countries worldwide. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at http://www.idc.com.

IDC is a division of IDG, the world's leading IT media, research and exposition company.

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