Billing Expands its Role as a Strategic Weapon, Driving New Revenue Streams for Service Providers According to IDC

FRAMINGHAM, MA — AUGUST 6, 2001 — Advances in service provider billing will create new revenue streams to service providers over the next five years. According to IDC, those service providers that utilize next-generation billing will increase revenues through new value-added services, customer self-care and creative bundling. Key benefits of the next-generation billing solutions include greater customer loyalty to a larger basket of services as well as the ability to market to potential and existing customers with a greater degree of precision.


Investments in next-generation billing solutions to make these advances will drive worldwide service provider billing market revenues to nearly double from $5 billion in 2001 to $9.3 billion in 2005.

"The billing market will not experience equal growth in every segment," said Levent Toros, analyst for IDC’s Next-Generation OSS and Billing program. "However, if billing system vendors, service bureaus, and/or SIs can allocate the right amount of resources into the right areas at the right time, they will have attractive opportunities to gain market share and grow exponentially."

IDC believes service provider requirements, competitive positioning, new market formations, technology enhancements, related service deployments, and key applications will shape the future of telecom billing. For example, New World voice and 3G wireless are creating significant opportunities for leading-edge billing applications.

IDC’s recent report Worldwide Telecom Billing Market Analysis and Forecast, 2000-2005 (IDC #W25139) forecasts the worldwide service provider billing market revenues by business model/vendor type, transport type, and geography. Additionally, it analyzes market share data, key trends, technology forces, and service provider opportunities for telecom billing. To purchase this report or for more information, contact Demetra Georgakopoulos at 1-800-343-4952, extension 4496, or email at

About IDC

IDC delivers dependable, high-impact insights and advice on the future of ebusiness, the Internet, and technology to help organizations make sound business decisions. IDC forecasts worldwide markets and trends and analyzes business strategies, technologies, and vendors, using a combination of rigorous primary research and in-depth competitive analysis. IDC provides global research with local content through more than 700 analysts in 43 countries worldwide. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

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