Computerworld Uses InteQ InfraWatch to Consistently Deliver Breaking Online News to It Decision Makers

BEDFORD, MA – JUNE 4, 2001 – Nearly 700,000 unique visitors every month get up-to-date industry news, research analysis and career advice because IDG's Computerworld is using InteQ Corporation's InfraWatch™ IT monitoring, management and reporting service to ensure its Internet infrastructure runs at peak performance. InfraWatch monitors critical Web servers and operating systems in Computerworld's Internet infrastructure to ensure they deliver the information users want, when they want it. Computerworld chose InfraWatch because it equips the IT staff with the right information to prevent problems before they occur without investing in expensive network and systems management (NSM) software tools and the staff to run them.

 

With infrastructure co-located at Exodus Communications, Computerworld.com connects IT leaders with the latest news, business and technology coverage. IT professionals log on to keep abreast of the issues, trends and specific technologies that affect their jobs daily. InteQ InfraWatch ensures these professionals don't encounter any problems while accessing the industry information they need to make crucial business decisions.

"With InteQ we can see when server capacity is reaching a threshold and address the problem before it affects uptime and customer satisfaction," said Ray Gagnon, Computerworld's director of IT. "This is vital when you consider the size of our online audience. Hundreds of thousands of IT professionals visit our site each month, and we need to make sure that we provide reliable access to the information they need."

When InfraWatch detects that an IT component is exceeding a performance threshold, it automatically notifies Computerworld's IT staff via e-mails and pages, working up the designated chain of command until someone resolves the problem. Through InteQ InfraPortal(TM), Computerworld staff has around-the-clock access to more than 80 infrastructure performance and availability reports that Gagnon and other managers use to tweak the Web infrastructure's architecture to improve performance for Computerworld's extensive readership base.

"To meet the demands of a growing number of online readers, Computerworld must ensure users experience no problems when accessing its Web infrastructure," said Yash Shah, InteQ's co-founder, president and chief technology officer. "InfraWatch provides performance information that ensures Computerworld's Internet infrastructure continues to deliver the news, analysis and industry information these decision makers are looking for when they need it most."

About Computerworld

Based in Framingham, Mass., Computerworld, Inc. is a complete information services company for the IT Leader community, providing print and online publications, books, conferences and research services. The company's flagship weekly newspaper for IT Leaders has been recognized numerous times by Folio: Magazine and the Computer Press Association as the best computer newspaper. With a circulation of 250,000, Computerworld has a total audience of 935,200, according to IntelliQuest CIMS v.7.0. News and resources for the IT Leader community are available at www.computerworld.com. Computerworld is a business unit of IDG, the world's leading IT media, research and exposition company. IDG publishes more than 300 magazines and newspapers and 4,000 book titles and offers online users the largest network of technology-specific sites around the world through IDG.net (www.idg.net), which comprises more than 270 targeted Web sites in 70 countries.

IDG is also a leading producer of 168 computer-related expositions worldwide, and provides IT market analysis through 50 offices in 43 countries worldwide. Company information is available at www.idg.com.

About InteQ

InteQ is the leading provider of IT infrastructure management services. The company's unique service delivery architecture provides the visibility enterprises and service providers need to manage and improve IT performance and availability. Provisioned rapidly, InteQ managed services seamlessly and cost-effectively drive operational excellence while reducing IT support costs. To serve the unique needs of enterprises, InteQ also offers professional services and best practices in IT service management. Founded in 1995 and headquartered in Bedford, Massachusetts, InteQ is a founding member of the MSP Association. For more information, visit the company's Web site at www.inteqnet.com or call 1-888-4IT-MGMT.