Continued Growth in Scanning Usage Ensures Solid Opportunities for All Participants in the Scanning Ecosystem, According to IDC ; Specific Opportunities Revealed Within Eight Industries, IDC Special Study Reveals

FRAMINGHAM, MA – SEPTEMBER 18, 2008 – Scanning use in the United States continues to accelerate, according to a special research study published by IDC. This study – based on survey data from over 1,800 end user, IT, and facilities/operations/purchasing respondents in eight key document-intensive industries – points out that 52% of all respondents indicated that they have increased their scanning use over the past two years and that 57% of all respondents expect scanning usage to further increase over the next two years. This represents a solid opportunity for hardcopy device manufacturers (particularly MFP vendors) that offer scanning as an integral piece of its overall solution. In addition, the opportunity is not just limited to hardware, but also opens up even more revenue potential within the increasingly lucrative software and services business related to the scanning ecosystem.

"IDC's research shows that scanning is helping to fuel the paper-to-digital transition taking place in many business processes," said Keith Kmetz, program vice president for IDC's Hardcopy Solutions and Services programs. "Not only are there several opportunities across all industries for scanning solutions, but our research also indicates specific business potential within eight key document-intensive industries. We believe vendors capitalizing on these industry-specific opportunities should find greater market success by tailoring solutions to these markets."

The research was designed to uncover specific scanning opportunities within key document-intensive industries. Vendors seeking to target scanning business within these industries would benefit from IDC's study. The industries researched for this study include:

* Banking

* Insurance

* Manufacturing

* Health care

* Retail/wholesale

* Legal

* Education

* Government

Among the key findings presented in IDC's special report are the following:

— While all industries have experienced and project increased scanning activity, legal, manufacturing, insurance, banks and government stand out with the highest percentage of respondents indicating an increase in scanning activity over the past two years as well as expected increase in volumes over the next two years;

— Making information more accessible is the most often mentioned scanning benefit across all industries. In fact, its percentage increased significantly over other key benefits (reduced time/costs, increased productivity) since the last study on the topic.

— Three business processes stand out in greatest need of automation where scanning can be used to digitize the processes. These processes include:

— Purchasing/billing/invoicing;

— HR documentation, and

— Documents created and/or managed by knowledge workers;

— Two departments have been identified as doing the most scanning:

— Accounting/finance/payroll

— Administration/executives

— Content management software remains the highest mentioned repository for scans.

Most importantly, the study also points out similarities and differences between the eight industries analyzed. It also identifies particularly strong scanning opportunities within each industry.

IDC's special study, Document Intensive Business Processes and Scanning, 2008, offers a comprehensive analysis of the U.S. scanning opportunity based on survey data from end user, IT and facilities/operations/purchasing respondents. The study uncovers opportunities where document processes are still in need of further digitization made possible through scanning. The data is analyzed by eight industries and three company sizes. Where possible, comparisons are made between the findings in this study and past IDC business process and scanning research.

About IDC

IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 44 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting

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