Disruption From Below: IDC Offers Insight Into the Emergence of New On-Demand Service Providers

FRAMINGHAM, MA – JULY 20, 2004 – In a new viewpoint, IDC reveals that there is the potential for some current or unknown future players to either displace or beat to market the traditional IT services companies currently pursuing a delivery model known as utility computing. The outcome of such displacement could significantly alter the landscape of players traditionally branded as "the" IT services companies.

"The combination of newer players and the disruptive nature of utility computing could radically alter not only the landscape of current players known for provisioning IT, and even communications, services, but also the ecosystem of players and the fundamental process of provisioning such services" said David Tapper, director of IT Outsourcing, Utility, and Offshore Services. "Success will depend on how well the players transform their businesses in such areas as accessing new sets of customers likely to buy these services, ensuring that ecosystem partnerships support "cannibalization" of older services and technologies, and aligning brand with appropriate value chain position."

The study, Disruption From Below: The Emergence of Amazon, eBay, Google, and Yahoo! as On-Demand Service Providers (IDC #31536), explores the viewpoint that IT capacity will increasingly be delivered as an outsourced utility service over the next decade. Along with this view, IDC explores the notion that many "on-demand" services, especially those that can be delivered effectively over networks, will be provided not by established outsourcing or supplier firms, but by a new breed of provider like Amazon.com, eBay, Google, and Yahoo! that have been built from the ground up to take advantage of the power and scale of the Internet.

This report also highlights some key go-to-market strategies that must be integrated into player business models and provides players that want to compete in the market for provisioning IT, and even communications services with some key competitive guidance.

A free copy of this report can be obtained on IDC.com at the following URL: http://www.idc.com/getdoc.jsp?containerId=31536

About IDC

IDC is the premier global market intelligence and advisory firm in the information technology and telecommunications industries. We analyze and predict technology trends so that our clients can make strategic, fact-based decisions on IT purchases and business strategy. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets. Business executives and IT managers have relied for 40 years on our advice to make decisions that contribute to the success of their organizations.

IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. Additional information can be found at www.idc.com

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