Enterprise Portal Services to Take Center Stage of Knowledge Management Services, IDC Reveals

FRAMINGHAM, MA – APRIL 9, 2003 – Enterprise portal services (EPS) are increasingly taking center stage of the knowledge management (KM) services ecosystem, providing a platform by which organizations can consolidate, expand, and/or initiate KM programs and technologies, according to a recent report from IDC. Despite a slowdown in the economy and IT spending, IDC forecasts that discrete worldwide EPS spending will increase to more than $1.1 billion in 2003, representing a 23.7% growth over 2002. Worldwide EPS spending is projected to reach $2.3 billion in 2007, representing a compound annual growth rate (CAGR) of 19.1%.


"Enterprise portal solutions comprise a rapidly growing market opportunity because they assist enterprises in overcoming the barriers of what can be characterized as today's 'complexity crisis’,'' says Alexander Motsenigos, senior analyst for Enterprise Portal Services research at IDC. "The underlying vision of the enterprise portal is to empower and strengthen the relationship between the stakeholder (e.g., employee, buyer, supplier, customer, regulator, or any constituent) and the enterprise, resulting in a mutually dynamic and productive experience that creates enterprise value."

From a regional perspective, IDC’s research shows the Americas, led by the United States, exceeded 73% of the worldwide EPS market in 2002, followed by EMEA, with 21.6%. Although the smallest region today, Asia/Pacific will double its share of the total EPS market during the forecast period and will experience the highest growth through 2007.

To capitalize on this rapidly growing opportunity, IDC believes that services providers should consider the following guidance:

Address corporate governance as portal implementations shift from the department to the enterprise and beyond the firewall.

Assure user buy-in as an EPS engagement's success is ultimately determined by whether users find portals useful.

Integrate deep business process and IT services skills as portals evolve in enabling knowledge workers to perform and execute business processes.

Consider globalization and localization as enterprise portal engagements expand in scope.

This IDC study, Worldwide and U.S. Enterprise Portal Services Forecast and Analysis, 2003-2007 (IDC #28971), presents the U.S. and worldwide opportunity in the enterprise portal services (EPS) market. The U.S. forecast is segmented by services activity around enterprise information portal software and knowledge management (KM) technologies. The worldwide forecast is segmented by region. This study specifically discusses the forces that shaped the market in 2002, the underlyingtrends that influence buyers, and the characteristics that vendors will need to be successful in the future.

In addition, IDC's recently published document, Enterprise Portal Software Market Forecast, 2003-2007 (IDC #29076), provides a top-down sizing of the enterprise portal software market in 2002. This document also introduces IDC's first forecast of this market through 2007.

To purchase this document, call IDC's sales hotline at 508-988-7988 or email sales@idc.com.

For additional information about IDC’s Enterprise Portal Services research, please contact Virginia Lehr at 508-935-4188 or email at vlehr@idc.com.

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC’s customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at www.idc.com.

IDC is a division of IDG, the world’s leading IT media, research, and exposition company.


# # #

All product and company names may be trademarks or registered trademarks of their respective holders.