Financial Insights Case Study Evaluates GE Real Estate’s Investment in Web-based Workflow Automation

FRAMINGHAM, MA – JUNE 6, 2003 – A new case study by leading independent research and advisory firm Financial Insights provides an analysis of GE Real Estate's investment in workflow automation software. The report finds that the firm's investment has enabled it to significantly improve customer experience and enhance operating efficiency – reducing its cycle time to close by 10 to 20 percent.

The report predicts that although outsourcing will serve as a temporary solution for many firms, those that succeed will have strong internal technology skills, effective communication between business and IT groups, and a desire to use technology as a competitive advantage.

"Despite the dot-com meltdown, there remain good reasons to invest in Internet technology to streamline business processes," said Jeanne Capachin, research director of Corporate Banking at Financial Insights. "Companies like GE Real Estate, who implement well and have strong project management discipline, will gain competitive advantage by developing in-house solutions rather than outsourcing."

The report, titled "GE Real Estate: Out of the Office and Onto the Web," predicts that browser-based technology and digitized data will become important initiatives within the commercial real estate industry to manage deals from inception to sale.

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About Financial Insights, an IDC Company

Financial Insights provides independent research services to users and providers of financial industry technology. The company was formed in November 2002 by combining Meridien Research and the IDC Financial Services Advisory group. The Retail Financial Services practice offers four areas of focus: Payments, Channels, Customer Strategies and Wealth Management. The Capital Markets practice offers Trading Technologies and all aspects of Risk Management. The Corporate Banking practice covers cash management, wholesale payments, trade finance, and small business banking. Each practice delivers reports detailing new issues and challenges and uses its knowledge to advise clients on technology related decisions. Financial Insights is an IDC Company, headquartered in Framingham, MA. Visit for more information.

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