Financial Insights Evaluates Customer Authentication Solutions

FRAMINGHAM, MA – JULY 28, 2003 – A new report by leading independent research and advisory firm Financial Insights examines various technological approaches to authentication and provides insight regarding the strengths and weaknesses of several solutions. The report also discusses adoption patterns and predictions of future trends.

"In a world where sensitive personal information can be turned into cash, customer authentication has become an issue of paramount importance," said Dennis Behrman, a Financial Insights analyst in the Retail Financial Services group. "While trying to catch every scam or close every security gap would be costly and ultimately futile, what institutions need is a regimented approach to securing resources, predicting exposures, and implementing risk-based technological controls and business policy."

In the report titled, "Customer Authentication: LinchPIN to Identity Management?" Financial Insights notes that for most

customer-facing business processes, authentication is the starting point for delivering value and consequently must not

be a limiting factor in determining how the value exchange takes place.

For more information on obtaining this report, please contact:

About Financial Insights, an IDC Company

Financial Insights provides independent research services to users and providers of financial industry technology. The

company was formed in November 2002 by combining Meridien Research and the IDC Financial Services Advisory group. The Retail Financial Services practice offers four areas of focus: Payments, Channels, Customer Strategies and Wealth Management. The Capital Markets practice offers Trading Technologies and all aspects of Risk Management. The Corporate Banking practice covers cash management, wholesale payments, trade finance, and small business banking. Each practice delivers reports detailing new issues and challenges and uses its knowledge to advise clients on technology related decisions. Financial Insights is an IDC Company, headquartered in Framingham, MA.

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IDC is a division of IDG, the world’s leading IT media, research, and exposition company.

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