HR Management Services Enjoyed Solid Growth in 2002 and Opportunities Remain Strong, IDC Finds

FRAMINGHAM, MA – MARCH 24, 2003 – Despite the weak economic environment that persisted throughout 2002, the market for human resources (HR) management services experienced solid growth. According to a new report from IDC, worldwide spending on HR services totaled $61.2 billion in 2002, an increase of 9.6% over 2001. Looking forward, IDC believes worldwide spending on HR services will increase to $103.3 billion by 2007, representing acompound annual growth rate (CAGR) of 11%.


"The opportunities in HR management services remain strong, especially for HR business process outsourcing (BPO)," says Marc Pramuk, senior analyst for HR Management and Staffing Services at IDC. "Outsourcing HR processes as a means of cutting costs, improving productivity, and gaining access to

technologies is especially attractive in today's market, and service providers are getting better and better at delivering high-quality services with measurable results. This bodes well for continued growth as economic conditions improve.”

From a regional perspective, the Americas are and will remain the largest contributors to worldwide spending on HR services through 2007, followed by Europe, Middle East and Africa (EMEA). Asia/Pacific, while contributing the smallest portion of worldwide HR services spending, will enjoy the fastest CAGR of all three regions.

To capitalize on the market opportunities and expand their competitive presence, IDC believes that HR services providers must articulate specific,quantifiable return on investment (ROI) metrics, and expand service offerings in a holistic manner along the HR value chain.

The study, Worldwide and U.S. HR Management Services Forecast, 2003-2007 (IDC #28963), presents a five-year forecast for the worldwide and U.S. markets for human resource (HR) management services. The forecast also covers three service categories, including HR consulting, HR processing, and HR BPO. The purposes of this study are to identify and quantify the worldwide and U.S. market opportunities, and to provide HR service providers withrecommendations for their growth strategies. In addition, the document reviews key drivers and inhibitors that influence the timing and magnitude of themarket opportunities.

To purchase this document, call IDC's sales hotline at 508-935-4188 or email

For more information about IDC’s HR Management and Staffing Services research, please contact Virginia Lehr at 508-988-6915 or by email at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC’s customers comprise the world’s leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world’s leading IT media, research, and exposition company.


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