IDC Believes IT Service Firms Must Offer a Full Range of Solutions to Succeed in the eBusiness Services Market Space

FRAMINGHAM, MA – JANUARY 30, 2001 – According to IDC, the amount of money customers spend on ebusiness services is increasing at a torrid pace – from nearly $28 billion in 1999 to $290 billion in 2004. However, ebusiness services providers that have extensive expertise in only one or two solution areas might lose out on this hot opportunity. IDC says companies must have integrated practices in each solutions area – Internet services, ecustomer relationship management (eCRM), e-enterprise resource management (eERM), esupply chain management (eSCM), and eknowledge management (eKM) – if they are to be leading providers.


"Although many companies position themselves as ‘ebusiness solutions providers,’ the reality is many are offering only a few select solutions," said Brian Bingham, senior analyst for IDC’s eCustomer Care and Customer Relationship Management Services program. "To be successful in the ebusiness market, companies must make the most out of their opportunity alignment, which means having a strong brand, a global presence, leading-edge technological skills, and flawless execution and unwavering commitment to customer satisfaction."

With ebusiness services growing to represent 68% of total solutions (including CRM, KM, ERM, SCM, and Internet services) revenue by 2004, vendors will need to rely on more than their brand recognition to gain market share, IDC says.

IDC recently published a new bulletin, IDC’s eBusiness Services Leadership Grid (IDC #B23221). This bulletin discusses how a service firm can align with market opportunities and gain share. Leading firms that position themselves as ebusiness services providers are evaluated. To purchase this bulletin, contact Jim Nagle at 1-800-343-4952, extension 4549, or at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world’s leading IT suppliers, IT organizations, ebusiness companies and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

# # #

All product and company names may be trademarks or registered trademarks of their respective holders.