IDC Brings Successful Business Process Outsourcing Conference to San Francisco

FRAMINGHAM, MA -NOVEMBER. 3, 2004 – With 96% of IDC's 2004 Outsourcing Forum attendees rating the conference as good or excellent, IDC today announced plans to hold a second Outsourcing Forum on the West Coast scheduled for early 2005 in San Francisco.

The IDC Outsourcing Forum West: Moving From Efficiency to Competitive Advantage Through BPO is designed to help senior executives answer key questions about business process outsourcing by evaluating the potential that BPO can deliver not only to their bottom line, but in gaining market share and competitive advantage. This two-day conference will be held on January 24-25, 2005 at the Hyatt Regency in the Embarcadero Center in downtown San Francisco.

Featuring end user case studies that provide real-world perspective, IDC analysts and industry experts, attendees will explore specific functional segments of BPO (including human resources, finance and accounting, procurement, and customer care) as well as more "macro" BPO issues, such as strategic partnerships, change management strategies, metrics, and global sourcing.

The line up of speaker includes:

— Peter Allen, Partner & Managing Director, Global Services, TPI

— Kevin Campbell, HRO BPO Solutions Business Leader, Hewitt Associates

— Dave Carlson, Mercer HR Outsourcing

— Glenn Gienko, Executive Vice President of Human Resources, Motorola (retired September 2004)

— Jay Grewal, Director, Business Partnerships, BC Hydro

— John K. Halvey, Partner, Head of Outsourcing Practice, Millbank, Tweed

— Tariq Hassan, Former Chief Procurement Officer, Deutsche Bank and CEO, The Buying Triangle, LLC.

— David Kuhl, Vice President, United Health Group (UHG)

— Suzanne Masterson, Senior Communications Consultant, Sun Microsystems, Inc.

— Terry McKenzie, Senior Director, Global Employee Communications, Sun Microsystems, Inc.

— Katrina Menzigian, Vice President, Business Solutions and BPO Services Research, IDC

— Haig Nalbantian, Mercer Human Resource Consulting, Strategy & Metrics

— Bill Shay, Senior Procurement Manager, Avaya Inc.

— Jeffrey Smith, Manager, Inergi Finance, Hydro One Networks, Inc.

— Sharon Taylor, SVP of Corporate Human Resources, Prudential

— Atul Vashistha, CEO, neoIT

"The focus of the IDC Outsourcing Forum is to provide a unique and forward-thinking experience for attendees that other outsourcing conferences do not offer," said Katrina Menzigian, vice president, Business Solutions and BPO Services Research at IDC. "Attendees will not only benefit from access to groundbreaking research on BPO, but the conference will provide a forum for attendees to learn directly from their colleagues, faced with similar challenges, through special interest group roundtables and case studies featuring BPO successes and lessons learned. In addition, there will be private one-on-one feedback meetings with expert consultants at the event, providing insight and essential guidance into current BPO strategies."

Sponsors and Partners of the IDC Outsourcing Forum West include Hewitt Associates, Mercer Human Resource Consulting, ACS, ICG Commerce, Oce Business Services, Syntel, FS Outsourcing, Human Resource Executive Magazine, InfoWorld, OutsourceWorld USA, Outsourcing2India and

For more information or to register for the conference, please visit To find out about conference sponsorship opportunities, please contact Jess Rivkin at 508-988-7995 or email

The 2005 IDC Outsourcing Forum East conference will be held on April 18-19, 2005 at the Westin Times Square in New York, NY. For details on this program, please go to

About IDC

IDC is the premier global market intelligence and advisory firm in the information technology and telecommunications industries. We analyze and predict technology trends so that our clients can make strategic, fact-based decisions on IT purchases and business strategy. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets. Business executives and IT managers have relied for 40 years on our advice to make decisions that contribute to the success of their organizations.

IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. Additional information can be found at

All product and company names may be trademarks or registered trademarks of their respective holders.