IDC Energy Insights IDC MarketScape Evaluates IT Service Providers in EMEA Utilities Market

FRAMINGHAM, MA – May 15, 2013 – IDC Energy Insights today announced a new IDC MarketScape, “IT Service Providers in the EMEA Utilities Market 2013 Vendor Assessment,” (Document # EIOS02V). The new report examines vendors' ability to supply utility companies, services that support enterprise processes and, even more importantly, core business processes including innovation related to smart grid, smart energy services, smart generation, and smart customer management. This IDC MarketScape also evaluates service providers' capabilities related to the deployment of cloud, big data and analytics, mobility, and social media in the specific context of utilities business. According to the report, Accenture and Capgemini are noted as the Leaders while Atos, CGI, IBM, TCS, Tieto, T-Systems, and Wipro are considered Major Players and BearingPoint, HP, Infosys and NTT DATA are viewed as Contenders.

The market for IT services in the EMEA utilities industry makes up over half of the total IT spending. In fact, according to the "Worldwide Utility IT Spending Guide, 2010-1015, Version 2" (Document # EI236026), the EMEA market for IT services to the utilities industry will reach $9.7 billion at the end of 2013. The new report presents an analysis of IT service providers’ quantitative and qualitative characteristics to provide metrics and context for utilities evaluating vendors in this area, and will help analyze vendors' comparative success in the marketplace and anticipate vendors' offering evolution. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the factors expected to be the most influential for success in the market in both the short and long term.

This study is comprised of four key sections:

1. The first is a Situation Overview of the market factors driving and challenging the IT services industry for EMEA utilities.

2. The second section provides the criteria considered and their respective weighting, which IDC Energy Insights analysts believe enable IT Services to cater for user needs and future demands in the EMEA utilities industry.

3. The third section, the Future Outlook, is a visual representation that depicts the quantified scores of the 13 reviewed IT Services Providers along two axes — future strategy and current capabilities — which determine whether a firm is a Leader, a Major Player, a Contender, or a Participant.

4. The fourth and final section provides additional summaries that discuss IDC Energy Insights' positioning of each IT Services Provider in the market, along with commentary on strengths reflected in the scoring and opportunities for improvement.

"When selecting IT service providers, utility companies need to first consider their own company strategy and objective, as well as organizational and process maturity, IT enterprise architecture and application strategy. This provides guidance for their specific procurement strategy," said Roberta Bigliani, Head of Europe, Middle East, and Africa, IDC Energy Insights. "Overall, IT service providers need to support utilities in coping with their business imperatives and in securing the flexibility and business agility needed to perform in the evolving market context.”

The new MarketScape can support utility companies in their internal evaluation process of suppliers, in order to:

Get a first independent assessment of IT service providers in the EMEA utilities market

Integrate the list of companies they might request proposals from

Leverage criteria in their own individual evaluation process

For additional information about this study, or to arrange a one-on-one briefing with Roberta Bigliani, please contact Sarah Murray at 781-378-2674 or Reports are available to qualified members of the media. For information on purchasing reports, contact

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

About IDC Energy Insights

IDC Energy Insights assists energy businesses and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the utility and oil and gas industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit, email, or call 508-935-4400. Visit the IDC Energy Insights Community at