IDC Expects eMarketplace Services to Generate $15 Billion in Worldwide Revenues by 2004

FRAMINGHAM, MA — NOVEMBER 27, 2000 — Worldwide demand for emarketplace services will balloon from $2.5 billion in 1999 to more than $15 billion in 2004. Along with the market's strong growth will come a significant shift in its customer base. Currently, the emarketplace services vendor's biggest customer is the emarketplace itself. Soon, however, emarketplace participants will be the primary clients. This information comes from a new IDC report titled Worldwide eMarketplace Services Market Forecast and Analysis, 1999-2004, the first ever market forecast and analysis for emarketplace services.


"The greatest opportunity for emarketplace services firms will be in integrating participants' internal systems with those of the emarketplace," said Dr. Leo Lipis, senior analyst for IDC's eMarketplace Services research program. "Integration with an emarketplace will tighten integration between suppliers and purchasers and help participants streamline processes and reduce costs."

Nowhere will the changing type of customer be more apparent than in North America. In 1999, nearly all the region's emarketplace service revenues were generated from the actual emarketplaces. By 2004, their share will be less than 50%.

Because of the changing customer base, IDC believes it will be essential for services firms to provide implementation and integration services. "While there is certainly room in the market for specialized consultants and application hosting and management firms, the firms that are able to provide implementation and integration services will have the greatest ability to acquire and maintain market share," Lipis said.

IDC's new report, Worldwide eMarketplace Services Market Forecast and Analysis, 1999-2004 (IDC #B23193), provides an overview of the market and defines opportunities for services firms trying to capture a piece of this market. The report forecasts revenues through 2004 by four regions — Asia/Pacific, North America, Western Europe, and rest of world and three services categories: consulting services, implementation and integration services, and operations management services. Market drivers, inhibitors, and trends are discussed for each region and in great detail for North America. To purchase the report, contact Jim Nagle at 1-800-343-4952 at extension 4549 or at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

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