IDC Financial Insights IDC MarketScape Evaluates United States Retail Online Banking Software Market

FRAMINGHAM, MA, June 4, 2012 – A new IDC MarketScape report from IDC Financial Insights assesses 11 online banking software solutions. This comprehensive study, IDC MarketScape: U.S. Retail Online Banking 2012 Vendor Assessment (Document # FIN234912), was designed to provide bankers with comprehensive information about these solutions and identify which solutions are best suited for different market segments. Key vendors featured include: ACI Worldwide, FIS, Fiserv, Harland Financial Solutions, Intuit, Jack Henry & Associates, ORCC, and Q2ebanking.

"Retail online banking is such an important offering, yet it seems many institutions have been too wrapped up in mobile and have taken their eye off of online. While we believe that in the long term mobile and online will be on one platform, the great offerings of these vendors indicate that there is still a need to invest and implement standalone online solutions," said Marc DeCastro, IDC Financial Insights Research Director. "These are exciting times as the vendors profiled in this MarketScape are revolutionizing what financial institutions provide to the millions of online banking consumers in the United States," said Karen Massey, IDC Financial Insights Senior Analyst.

Retail online banking, while a mature market, has been undergoing and will continue to undergo transformation. Building upon Web 2.0 advancements, online banking providers continue to bring new and innovative features and functionality to their solutions such as expedited bill pay and couponing that could be revenue sources for financial institutions. Banks and credit unions must continue to invest in technology and need to think more long term and strategically about their online banking offerings.

IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.

For additional information about this study, or to arrange a one-on-one briefing with Marc DeCastro or Karen Massey please contact Sarah Murray at 781-378-2674 or Reports are available to qualified members of the media. For information on purchasing reports, contact; reporters should email

About IDC MarketScapes

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About IDC Financial Insights

IDC Financial Insights assists financial service businesses and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the banking, insurance, and securities and investments industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit, email, or call 508-620-5533. Visit the IDC Financial Insights Community at