IDC Forecasts the Knowledge Management Software Market to Reach $5.4 Billion Worldwide by 2004

FRAMINGHAM, MA — OCTOBER 2, 2000 — The importance of examining organizational processes and technologies and developing solutions that harvest and deliver the right information to the right people at the right time is driving the knowledge management (KM) software market. IDC predicts the two market segments that make up KM software, knowledge management access and knowledge management infrastructure, will carry the worldwide market from $1.4 billion in 1999 to $5.4 billion in 2004.

“The need to more intelligently support the decisions of employees while improving productivity will create and sustain demand for knowledge management access software,” said Brian McDonough, senior research analyst with IDC’s Knowledge Management program. “The infrastructure is largely in place. Consolidation among vendors through acquisitions or strategic partnerships will occur to further spur rapid market adoption.”

According to IDC, the KM access software segment will lead the way in terms of revenue and growth and overtake the infrastructure segment in 2002. Its revenue will increase at a compound annual growth rate (CAGR) of 46%, from $500 million in 1999 to $3.3 billion in 2004. In comparison, the total knowledge management software market will increase at a CAGR of 31%.

The primary segments that IDC analyzes in the KM access software market are intellectual capital management software, enterprise information portal software, and other emerging markets, such as corporate learning software, knowledge exchange platforms, and supporting KM technologies.

“These KM access offerings promise to increase return on investments in human capital and knowledge management infrastructure software,” McDonough said. “They are also forcing vendors to build partnerships so the myriad of technologies at their disposal can be used together to better serve organizations seeking to integrate access to information and applications.” This movement to create an information management/access suite will further incite demand for KM access software.

Information like the above can be found in IDC’s report Knowledge Management Software Market Forecast and Analysis, 2000–2004 (IDC #B22747). The report analyzes the influences on the knowledge management software market. It discusses key trends affecting the market and forecasts worldwide revenue growth through 2004 by market segment.

To purchase the report, contact Cheryl Toffel at 1-800-343-4952 extension 4389 or

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world’s leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research, and exposition company.

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