IDC Foresees Opportunities for Growth in Content Management Services

FRAMINGHAM, MA – MAY 12, 2003 – Content management services represents an attractive growth segment for the IT services industry, a new report from IDC reveals. Although the content management services market demonstrated moderate growth in 2002, the five-year forecast looks much brighter. Worldwide content management services spending will increase to more than $7.5 billion in 2007, with a compound annual growth rate (CAGR) of 12.8%.


"Growth in the content management services market outpaces the IT services market as a whole," said Ellen Julian, vice president for Content Management Services and Services Vertical Views research at IDC. "This is because managing content chaos has become more strategic within the customers' organizational priorities due to new compliance rules and threats of litigation because of the corporate ethics crisis."

The following key findings are presented in this report:

The Americas represent the largest portion of worldwide spending on content management services, at more than $2.8 billion in 2002, followed by EMEA.

A huge installation, customization, and training opportunity will occur during the forecast period as a new content infrastructure emerges.

Content management services providers will need to emphasize that they offer high-caliber, skilled resources to assist the business process change associated with adopting the new content infrastructure.

The greatest challenges facing providers include competition with other enterprise IT needs, the need to articulate quantifiable cost savings, and pricing pressures for packaged content management solution services.

The IDC study, Worldwide and U.S. Content Management Services Forecast and Analysis, 2003-2007: Bringing Order to Content Chaos (IDC #28980), provides a market analysis of the worldwide and U.S. content management services market and presents the five-year forecast. While the worldwide forecast is segmented by region, the U.S. forecast is presented by service activity grouping, including planning/design, implementation, operations, training, and support. The study also identifies shifts in market trends and discusses the characteristics that services providers will need to be successful in this space.

To purchase this document, call IDC's sales hotline at 508-988-7988 or email

For additional information about IDC’s Content Management Services research, please contact Virginia Lehr at 508-935-4188 or email at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC’s customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world’s leading IT media, research, and exposition company.


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