IDC Launches a New Set of Dynamic Online Tools Covering the Worldwide Services Industry

FRAMINGHAM, MA — OCTOBER 23, 2000 — According to IDC, the worldwide services industry will exceed $655 billion by 2005. This rapid acceleration in growth and the speed at which business is conducted have altered the needs of services professionals and will continue to do so at a dizzying pace. To succeed in their business objectives, services professionals require on-demand, tangible information that can be manipulated to assess their unique perspective. IDC has recognized this need and developed the most advanced set of online tools available in today's services marketplace.


IDC's Services Contracts Database and IDC's Support Services Database supply around-the-clock knowledge at the click of the mouse. The databases are constantly updated with inputs from the worldwide pool of local and regional analysts located in Asia/Pacific, Japan, Europe, Latin America, Canada, and the United States.

"These unique tools enable users to get immediate results when they want and in the format they prefer. Through these databases, IDC provides a single source for clients to gain access to vital data and tools," said Philip Winthrop, manager of IDC's eProducts research.

IDC's Services Contracts Database helps service providers and services marketing organizations more effectively track the demand for services on a worldwide basis. It provides real-world examples, tangible metrics, and updated information on contracts signed in more than 20 service areas in 17 industries covering more than 30 countries across four geographies.

IDC's Support Services Database provides IT vendors, services marketing organizations, and end-user organizations with the tools to quickly evaluate support offerings across a range of systems, network devices, and printer products. The database delivers continually updated tactical information on product warranties, warranty uplifts (including expanded and extended warranties), and post-warranty support contracts (including in-depth descriptions and pricing information) on more than 500 products, including PCs, servers, printers, storage products, and networking products offered by more than 30 vendors.

For more information on these products, please contact Beth Freedman at or Lisa Bloom at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

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