IDC MarketScape Evaluates the Portfolio of Products and Services that Telecommunications Service Providers Offer to Multinational Corporations

FRAMINGHAM, MA. – March 29, 2010 – International Data Corporation (IDC) has released a new MarketScape report profiling and ranking the leading providers of telecommunications services to multinational corporations (MNCs). IDC MarketScape vendor analysis reports utilize a rigorous scoring methodology that produces a definitive assessment of each vendor’s current market capabilities and strategies for competing in the future.

IDC MarketScape: Worldwide MNC Telecommunications Services 2010 Vendor Analysis (IDC #222429) evaluates the offerings and market prospects of 11 major service providers. The providers were evaluated using detailed criteria that IDC identified as key factors contributing to vendor success in the worldwide MNC telecommunications services market. The results were used to create a graphical representation of the market based on each service provider's current capabilities and future strategies. The vendors included in the analysis are AT&T, BT Global Services, Global Crossing, NTT Communications, Orange Business Services, Reliance Globalcom, Tata Communications, Telefonica, Telstra, T-Systems, and Verizon.

To succeed in the MNC telecommunications services market, service providers must offer solutions that securely and reliably facilitate access to corporate data and applications, the Internet, as well as the transfer of information between employees, customers, and vendors across the globe. Voice, data, and video solutions need to not only link headquarters, regional offices, datacenters, and local sites, but also connect customer and vendor facilities as well as remote and traveling employees. Global carriers targeting multinationals need to keep in mind the challenges facing international organizations and develop solutions that help their customers facilitate cross-border communications.

This IDC MarketScape placed AT&T, BT Global Services, Orange Business Services, and Verizon in the "Market Leaders" category, with several other vendors providing stiff competition as "Major Players." AT&T's position among the leaders is based on its well-developed product portfolio, formidable network, and extensive brand recognition. Already known for its extensive international network, BT Global Services distinguished itself in the area of collaboration and with its forward-looking datacenter strategies. Orange Business Services offers a number of strengths to MNCs beyond its global presence, including a culture of innovation and a commitment to account and service management. Verizon's portfolio of services, particularly its security offerings, and advanced network capabilities are well suited for the global MNC market.

"The majority of businesses are looking for a service provider that will help them future proof their own investments and offer networks and features that allow them to stay on top of the latest developments in communications technology," said Rena Bhattacharyya, research manager, Business Network Services at IDC. "But the importance of customer service cannot be ignored in such a competitive market. Service providers need to ensure that that they have the appropriate customer account teams in place for their target markets and are able to deliver in the area of customer support.”

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape reports, please contact Karen Moser at

About IDC

IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 100 countries. For more than 46 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting [].