IDC Profiles 18 Enterprise Portal Services Players Shaping the New Face of Knowledge Management

FRAMINGHAM, MA -JULY 22, 2003 – Service providers are rushing to the enterprise portal services (EPS) market opportunity, breathing new life into their knowledge management (KM) practices, a new IDC study reveals. According to this new report, growth in the worldwide EPS market is outpacing the growth of most IT services markets.


"Client demand has providers jumping at the EPS opportunity with a compelling set of offerings," said Alexander Motsenigos, senior analyst for Enterprise Portal Services and Globalization Services research at IDC. "Among other challenges, providers will need to address the issues of corporate governance, sponsorship, and ownership to allow portal implementations to successfully shift from the department to the enterprise and beyond."

To gain greater insight into the industry's competitive and solution dynamics, IDC closely examined the service offerings and business models of 18 vendors that hold highly visible or leadership positions in the EPS marketplace. The companies profiled include Accenture, Agency.com, Answerthink, Atos Origin, Avanade, BearingPoint, Cap Gemini Ernst & Young, CSC, Deloitte Consulting, Dimension Data, EDS, HP Services, Hitachi Consulting, IBM Global Services, Inforte, Novell, SBI, and Wipro Technologies.

Some of IDC's key observations detailed in this study include:

The majority of the profiled vendors' revenue from EPS engagements were IT related and principally driven by systems integration, application development, and IT consulting activities in 2002. While revenue from business-related engagements or activities were relatively small, business activities led by consulting are expected to grow fastest in 2003.

Most services firms examined plan on increasing the number of their skilled staff by either training existing employees or hiring additional consultants. EPS consultants with business skills will be most needed by these services companies in 2003, followedby professionals with a combination of both business and IT skills.

Key industry segments targeted by the services providers profiled include discrete manufacturing, government, process manufacturing, banking, and other financial services.

The purpose of this study, Worldwide Enterprise Portal Services Competitive Analysis, 2003: 18 Players Shaping the New Face of Knowledge Management (IDC #29653), is to help professional services firms, their customers, and alliance partners review the capabilities of a representative group of 18 IT services firms playing in the EPS market. The study provides aggregate and comparative analysis on their service offerings, revenue, headcount, projects, partnerships, and competitive positioning. The study also presents individual comprehensive profiles of the 18 firms and provides recommendations for services firms competing in the EPS space.

For additional information about IDC's Enterprise Portal Services research, please contact Virginia Lehr at 508-935-4188 or email vlehr@idc.com.

About IDC

IDC is the premier global market intelligence and advisory firm in the information technology and telecommunications industries. We analyze and predict technology trends so that our clients can make strategic, fact-based decisions on IT purchases and business strategy. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets. Business executives and IT managers have relied for 40 years on our advice to make

decisions that contribute to the success of their organizations.

IDC is a division of IDG, the world's leading technology media, research, and events company. Additional information can be found at www.idc.com

# # #

All product and company names may be trademarks or registered trademarks of their respective holders.