IDC Survey Finds Greater Productivity Driving Organizations’ Mobile Deployments, But Security Remains a Concern

FRAMINGHAM, MA – JUNE 30, 2004 – The top priority for equipping employees with mobile devices and solutions is to increase worker productivity. According to a recent survey of enterprise decision makers and mobile technology managers from IDC's Mobile Advisory Counsel (MAC), increased worker productivity ranked higher than any other potential strategic benefit of mobility, including reduced field service time, increased revenue and market share, and reduced costs.

Not surprisingly, enterprises ahead of the mobility curve are no longer satisfied with basic wireless access and limited mobility – 36% of the organizations surveyed currently provide wireless access to their back-end servers, applications, and/or data for mobilizing corporate applications, and another 28% plan to do so in the next 12 months. The true leading-edge organizations have already mobilized applications such as CRM, field service, and sales force automation tools.

However, mobile enterprises are confronted by a number of significant issues when considering future mobile deployments – namely security and the challenge of integrating today's mobility solutions within their existing infrastructures. Organizations, however, say they have already begun to address their chief concern by instituting internal security and "acceptable use" policies for their employees.

"Organizations that can effectively leverage mobility solutions to achieve their business objectives are leading the next evolutionary wave," said Dana Thorat, senior analyst of IDC's Mobile User program. "These organizations are moving towards device convergence, wireless LAN infrastructures, wireless access to back-end servers and corporate data, and deployments beyond basic PIM and email, all while instituting standards, policies, and processes to minimize the security risks of these investments."

Survey findings also suggest a concerted push towards devices with converged features is in store for mobile enterprises. Organizations indicate plans to purchase mobile phones that are data-enabled, PDAs that are wirelessly enabled, converged devices/smartphones, and the latest BlackBerry devices that can support voice telephony.

IDC's new study, Mobilizing the Enterprise 2004 (IDC #31503), addresses the state of mobility within enterprises and identifies the key trends and issues they face. The study also examines mobile deployment strategies, device acquisition methods, and reimbursement programs. Included with the study are the survey methodology, enterprise profiles, key results, a 45-page PowerPoint presentation summarizing the results, and two sets of banner books, including cross tabs by wireless carrier, company size, mobile devices used, and PDA/converged device operating system.

To purchase this study, call IDC Sales at 508-988-7988 or email

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