IDC Unveils Updated Framework for Business Planning in the Services Industry

FRAMINGHAM, MA – MARCH 19, 2002 – IDC announced today that it has updated its framework for sizing and forecasting the services industry and is offering a free report documenting this research architecture on its web site, The new architecture enables IDC and its clients to effectively and accurately describe the nearly $400 billion IT services industry and the more than $1 trillion business process outsourcing services industry in their entirety and by segment.


"The value to our clients is that coverage is consistent, both geographically and between services markets," said Michael Melenovsky, senior vice president for Worldwide Services research.

IDC's services market research covers services provided by external companies for planning, building, supporting, and managing IT systems and business processes to various buyer segments. IDC analysts use the research framework to dissect, reconstruct and illuminate this complex, variable landscape for their clients.

To ensure geographic, market and cultural variations are accurately represented, a worldwide team of analysts representing Asia/Pacific, Japan, Europe, Latin America, Canada, and the United States participated in updating the research architecture.

The new architecture gives IDC's analysts worldwide a common platform from which to view the services industry and to support their client's business

decisions, such as:

Identifying the skills and investments required to deliver specific services;

Detailing appropriate price and packaging alternatives;

Illustrating how positioning and marketing services must target corporate functions; and

Showing how services are being repositioned to answer specific business problems.

"IDC has an ongoing commitment to helping services firms stay ahead of changes in the services market. We are eager to share the detail of our new

research framework with all of our clients and prospective clients to provide them with a greater understanding of our research methods and the rigor behind

our forecasts," said Traci Gere, group vice president of U.S. Services research.

The document entitled, Building Blocks of the Services Industry (IDC #26051), includes a description of the new architecture, including its elements, their definitions and relationships to each other; a comparison of the updated and previous architectures; and suggestions on using the new research architecture for business decision making.

It is available for free download at the following url:

Additional research based on the services research taxonomy includes:

Worldwide IT Services Industry Forecast and Analysis, 2002-2006 (forthcoming)

Worldwide Business Process Outsourcing Services Industry Forecast and Analysis, 2002-2006 (forthcoming)

Forecast and Analysis reports, quantitative research studies, and qualitative analysis in hundreds of services market segments worldwide

For more information about IDC's Services Research Group, please contact Jill Toole at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

All product and company names may be trademarks or registered trademarks of their respective holders.