IDC’s IT Operations Forum to Focus on Aligning Infrastructure with Business Requirements

FRAMINGHAM, MA – FEBRUARY 24, 2004 – IDC announced details for its 2004 IT Operations Forum: Aligning Infrastructure Management with Business Requirements, to be held August 2-3, 2004, at the Sheraton Boston Hotel in Boston. The conference is designed for business and technology decision-makers responsible for ensuring the responsiveness of IT infrastructure to enterprise demands.

"The transformation of IT organizations away from component management to a service management model requires better communication between business managers and technology professionals," said Stephen Elliot, senior analyst, Network and Service Management at IDC. "In order to productively create IT and business linkages, technology and business processes need to be identified, defined, and honed to deliver effective operations."

IDC's 2004 IT Operations Forum provides actionable advice to IT and data center operations professionals in disciplines that often require process improvement and integration, such as network, application, storage, system, and service desk management.

The conference program features keynote speakers discussing the future of IT operations; end users sharing best practices for responding to employee and customer demands; and IDC analysts providing briefings on storage, applications, and service desk disciplines.

For more information about this two-day conference or to register, please visit www.idc.com/itoperations04 . To learn about sponsorship opportunities, please contact Elizabeth Cutler at 508-935-4790 or ecutler@idc.com.

About IDC

IDC is the premier global market intelligence and advisory firm in the information technology and telecommunications industries. We analyze and predict technology trends so that our clients can make strategic, fact-based decisions on IT purchases and business strategy. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets. Business executives and IT managers have relied for 40 years on our advice to make decisions that contribute to the success of their organizations.

IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. Additional information can be found at www.idc.com .

All product and company names may be trademarks or registered trademarks of their respective holders.

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