IDC’s IT Service Management and ITIL Forum to Showcase How to Deliver High Quality IT Service Through the Use of ITIL

FRAMINGHAM, MA – October 24, 2007 – IDC today announced plans for the inaugural IDC IT Service Management and ITIL Forum taking place December 5, 2007 at the New York Marriott Financial Center in New York City.

Today's IT organizations are facing more scrutiny than ever to show agility, ensure security, reduce operational costs, and align with the overall business strategy. IT process standards are emerging within enterprises as a key solution for overcoming these challenges, with ITIL being a proven leader for success.

This Forum will bring together senior IT executives to learn practical tools for implementing an IT process framework to organize operational and development processes to reduce costs and build cross-group collaboration. Using first hand experiences from industry experts, IDC analysts and end-user case studies, attendees will address the strategic business value that IT brings to the organization and how to deliver high quality IT service through the use of ITIL.

In addressing the Forum theme, Strategies for Mastering v2 and Transitioning to v3, speakers will explore key topics including: "Recent Trends and Directions for ITIL Adoption," "Strategies for Implementing Effective Change Management and Governance," "The Role of System Management Software," "Tools for Measuring ROI and Determining the Value of ITIL," "Understanding the Opportunities and Challenges of ITIL v3," and "Leveraging Use of Cobit, Six Sigma, or ISO 2000."

The outstanding speaker line-up includes senior executives from Axios Systems, The Bank of New York Mellon Co., Hospital Corporation of America, IBM, IDC, Motorola, State Street and Toyota Financial Services.

Sponsors and Partners of the IDC IT Service Management and ITIL Forum include: IBM, Axios Systems, EMC Corporation, Building Operating Management Magazine, Computer Technology Review, Data Center Journal, Data Center Knowledge, and NetworkWorld.

For more information or to register for the conference, please visit IDC’s website . Complimentary press passes are available for qualified journalists. To request a press pass, please contact Lisa O’Brien at 508-988-7557 or

About IDC

IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. Over 850 IDC analysts in 50 countries provide global, regional, and local expertise on technology and industry opportunities and trends. For more than 42 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting .

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