IDC’s Perception Study Unveils Strategic Road Map For eBusiness Network Integration Vendors and End Users

FRAMINGHAM, MA — OCTOBER 16, 2000 — Decision makers and influencers are often called upon to shape IT services budgets and make external spending recommendations that will determine the future direction of their enterprise. According to IDC, capturing the opinions and perceptions of these individuals and predicting the potential impact is one of the critical success factors ebusiness network integration vendors face when developing a scalable business model.


Looking to provide strategic insights into this expanding market, IDC recently surveyed nearly 300 decision makers and influencers from a broad range of industries and company size classifications to discover their opinions about the leading ebusiness network consulting and integration services vendors competing in North America. In embarking on this research project, IDC focused on several core services activities: network strategy and planning, network design, project management, network installation and configuration, and security consulting and implementation.

"This primary research effort was designed to help determine which vendors competing in the $11 billion network consulting and integration services market in the United States are meeting clients' expectations and which vendors might need to refocus their strategies," said Richard Dean, manager of IDC's Network Support and Integration Services research program. "According to the survey respondents, the firm performing ahead of the competitive field most frequently is AT&T Solutions. Other vendors performing well in this survey include the services divisions of Hewlett-Packard, Cisco, 3Com, and Nortel."

The report profiles the following leading network services providers: 3Com, Andersen Consulting, AT&T Solutions, Cisco Systems, Compaq, EDS, GE Capital IT Solutions, Getronics, Global Network Technology Services, Hewlett- Packard, IBM, Lucent Technologies, NCR, Netigy, Nortel Networks, Predictive Systems, Sprint Enterprise Networking Services, and Unisys.

The results of IDC's survey include 168 tables ranking vendors' performance using a five-point satisfaction scale. At the conclusion of each chapter, a vendor scorecard graphically illustrates the relative position of each of the 18 vendors. The report also offers readers a glimpse into which attributes are considered the most valuable to a decision maker and influencer. According to survey respondents, technical networking expertise ranks as one of the most valued vendor attributes, followed closely by knowledge transfer capability and a vendor's flexibility in accommodating change. Among the least important attributes, according to the sample, are a vendor's position in the marketplace and existing relationships.

The resulting report creates a road map for any firm searching for the right combination of networking services and brand attributes to help differentiate its message from the competition. The report also provides a framework around which specific vendor attributes this group of influential respondents considers to be more important or less important when considering a choice of provider.

All information from the survey is published in IDC's new report, Uncovering Tomorrow's eBusiness Network Integration Leaders: An Analysis of Customer Perceptions (IDC #B22921). To view the report's complete table of contents, visit and search by the report's title or number. To purchase the report, contact Jim Nagle at 1-800-343-4952 at extension 4549 or at As a special incentive, customers purchasing this report by October 31, 2000, will receive a 10% discount off the standard list price.

IDC eSolutions Forum

IDC is holding an eSolutions Forum that will focus on helping vendors reinvent their service offerings for Internet opportunities. The forum takes place November 1-2, 2000, in Boston. For more information, visit

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in- depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company. All product and company names may be trademarks or registered trademarks of their respective holders.