Integrated Collaborative Environment (ICE) Vendors and Customers Must Work Together for a Chance at a Second ICE Age, According to IDC

FRAMINGHAM, MA – MARCH 13, 2002 – Integrated collaborative environment (ICE) vendors have an opportunity to retain their dominance of enterprise messaging and collaboration, according to IDC. Despite stronger than expected 2001 ICE revenue and $1.4 billion in worldwide ICE revenue expected in 2002, the ICE age is waning.


According to IDC, the chances of a second ICE age emerging will depend on how well suppliers of ICE and related products and services work with customers to accomplish the following:

Expand the use of ICEs within small organizations

Encourage and assist existing customers to get the most value out of ICE deployments

Prepare for the transformation of ICE platforms

"Integrated collaborative environments are at a crossroads," said Mark Levitt, vice president of IDC's Collaborative Computing program. "One road leads to a transformation that could give ICE the ability to reach a wider audience, and the other road leads to loss of dominance in the collaborative market to alternatives that offer either nimbler or broader integration with other business applications."

IDC's recently published document, Worldwide Integrated Collaborative Environments Forecast, 2002-2006: The Chances for a Second ICE Age (IDC #26579) presents a five-year revenue forecast by region and operating environment, as well as analysis of 2001 market dynamics and 2002-2006 forecast assumptions and guidance for ICE suppliers and their customers. Vendor-specific market shares, profiles, and analysis will be published separately next quarter.

To purchase this document, call IDC's volume sales hotline at 508-988-7988 or email

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in- depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at IDC is a division of IDG, the world's leading IT media, research and exposition company.

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