New CIO Magazine Poll: CIOs Say Law Enforcement Can’t Hack It When It Comes To Hackers

CORONADO, CA – AUGUST 15, 2001 – A CIO KnowPulse® poll of 450 chief information officers (CIOs), conducted Monday, August 13, 2001, by IDG's CIO magazine reveals the majority of 244 respondents (88%) do not think existing law enforcement divisions are equipped to manage cybercrime. One-half of the respondents (50%) say better training is necessary while more than one-third (38%) say what's really needed are police exclusively devoted to cybercrime.


"In light of the recent Code Red virus attack on businesses and the Internet, it's no wonder that CIOs are asking for more protection assistance from law enforcement," says Abbie Lundberg, editor in chief of CIO magazine. "Security remains a major concern for US companies. Businesses need to partner with law enforcement agencies to fend off future attacks."

In other related findings, CIOs respond to speculation that President George W. Bush will appoint a board to lead the national charge in fighting cybercrime and assuring cybersecurity. Less than one-half (48%) believe this move will strengthen national cybersecurity. Similarly, CIOs were split on what grade to give the President for his technology initiatives and policies thus far. Only 6% gave the President an "A," with 28% giving him a B, 31% a "C," 24% a "D" and 12% an F. [NOTE: In October 2000, 48% of CIO respondents said they were planning to vote for Bush/Cheney over Gore/Lieberman (37%) and Nader/LaDuke (less than 1%).]

The CIO KnowPulse® poll, representing the opinions of the most tech-savvy leaders in the world, also covers predictions about the economy, attitudes towards Microsoft, technological innovation, Internet privacy concerns (and lack-thereof), cell phone usage and more.

CIOs Predict the Future: the Economy, Microsoft Windows XP Release, the PC and Artificial Intelligence

Answering to the fifty-million dollar question-"When is the economy going to turn around?" -the majority of CIOs say it will take between six months and two years (47% say six months to a year with 35% predicting 1-2 years). Despite the current economic slump, CIOs are holding on to their information technology (IT) staff and their budgets. The majority (58%) say they will not lay off any IT workers this year and 50% plan to increase their tech spending in fiscal year 2002, with 25% saying their technology spending budget will stay the same. "CIOs clearly remember their recent struggles to find quality IT staff and are not willing to give them up," remarks Lundberg. "They're standing by their technology investments and staying their course despite the economic downturn."

The poll also took a pulse on CIOs' predictions for future technology releases and innovations. When asked about Microsoft's soon-to-be-released Windows XP operating system, CIOs split their predictions. Just over one-half (54%) agree with Senator Charles Schumer (D-NY) that Microsoft needs to open the software to competitors in instant messaging, audio and video software, digital photography and Internet service. Slightly more than one-third (35%) disagree with Schumer, and 11% say they're unsure.

In other forecasts of technology innovation, 61% of the respondents say the PC (now celebrating its 20th anniversary) is here to stay and will not go the way of the 8-track and become edged out by newer/better technology. CIOs are not quite as confident in the future innovation of artificial intelligence that will completely replicate the functions of the human brain. More than one-half (51%) say this level of artificial intelligence will not happen for another five years, and a quarter (28%) say it will simply never happen. Only 11% believe it will happen within the next five years.

CIOs in Favor of Privacy Protection

CIOs are big on protecting privacy with two-thirds (66%) agreeing that keystroke monitoring (reportedly used by the FBI to arrest a former mobster) should require a search warrant as do other forms of search and seizure. In addition, CIOs steer clear of reading employee email, with only 19% saying they conduct sporadic checks of all employee email. Thirteen percent (13%) never read email, 12% only check on "problem employees" and 43% check only after there's been a complaint or productivity concern. Even with limited email monitoring, 62% believe personal email and Internet use at work increases productivity as it empowers employees to multitask at work and at home.

CIOs Say "Don't Take Away My Cell Phone"

Following recent speculation that the wireless infrastructure is running out of capacity, only 5% of respondents say they could get along without their cell phone. Fourteen percent (14%) could get along with 50 minutes or less per month, with nearly two-thirds (64%) needing between 51 and 1000 minutes per month. Sixteen percent (16%) say they'd be lost without their mobile phone and need over 1000 minutes of talk-time per month.

Despite their reliance on mobile communication, more than one-half (51%) of CIOs say the next wave of wireless, the disposable mobile phone, is a "lousy idea which will open up all sorts of problems." Only 11% think this is a great idea with 37% unsure.

Be it mobile communication or personal e-shopping, CIOs are willing to accept consequences in exchange for personal conveniences afforded by technology. Only a small number of CIOs (12%) actually "cringe every time" they submit their personal credit card number to an e-commerce site to make an online purchase. One-half (50%) worry a bit but not enough to stop e-shopping, and a carefree 35% think nothing of it at all.

NOTE TO EDITORS: For complete findings of the August 2001 CIO KnowPulsesm Poll, visit or call Karen Fogerty at 508.254.9285 or Erin Lynn Marino at 617.868.2099.

Sample size: 244

Margin of error: +/- 6.29%

About CIO Magazine:

CIO magazine (launched in 1987) is published by CXO Media Inc. CXO Media serves CIOs, CEOs, CFOs, COOs and other corporate officers who use technology to thrive and prosper in this new era of business. The company strives to enhance partnerships between C-level executives, as well as create opportunities for information technology (IT) and consumer marketers to reach them. In addition to publishing CIO, CXO Media produces, The CIO Insider, Darwin magazine and, as well as CIO and Darwin Executive Programs, a series of conferences that provide educational and networking opportunities for corporate and government leaders.

CXO Media Inc. is a subsidiary of IDG, the world's leading IT media, research and exposition company. IDG publishes more than 300 computer magazines and newspapers and offers online users the largest network of technology-specific sites around the world through (, which comprises more than 270 targeted websites in 70 countries. IDG is also a leading producer of 168 computer-related expositions worldwide and provides IT market analysis through 50 offices in 43 countries worldwide. Company information is available at