New CIO Magazine Poll: CIOs Say Personal eMail/Internet Use Increase Productivity

BOCA RATON, FL – APRIL 25, 2001 – A CIO KnowPulsesm poll of chief information officers (CIOs), conducted Monday, April 23, 2001, by IDG's CIO magazine reveals that most (62%) CIOs think personal email and Internet use at work increases employee productivity because it empowers employees to multitask. This information follows recent reports denouncing the benefits of personal email use. The poll shows that only 17% percent of CIOs conduct sporadic employee email checks while 16% never monitor employee email, 11% check only on "problem employees" and 38% check only after there's been a complaint or productivity issue.


Other findings in the poll of 200 CIOs indicate 65% see the soft economy as an opportunity to forge ahead and capture market share. The majority (64%) have no plans to lay off tech staff and most (72%) predict the economy will turn around in less than one year (57% say it will take between 6 months and a year, 12% say it will be 3-6 months and 3% say it will take less than 3 months). In preparation for this expected economic turnaround, CIOs advise investors to keep their money in the following technology stocks: Microsoft Corporation (64%), Cisco Systems, Inc. (63%), Intel Corporation (55%) and Oracle Corporation (54%).

According to Joe Levy, Founder of CIO magazine and CEO of CXO Media Inc., "It's refreshing to see CIOs forego the shrinking violet routine and take advantage of the opportunities they have in front of them. Years ago, CIOs were less bullish on the need to remain strategic during tough economic times. This turnabout is a sign of CIOs' increased power and authority in their organizations."

The poll was taken at a CIO Perspectives conference in Boca Raton, FL. The 200 respondents represent the most technology-astute executives in the world. Other key findings:

The FBI gets the Call:

When it comes to reporting cybercrime, 76% of CIOs say they would call the FBI for help. A smaller majority (53%) say they would contact local or regional law enforcement and only 17% say they would call the Secret Service. (The Secret Service runs an electronic crime branch — established in 1984 — staffed by 150 specially trained agents.)

More than half of the respondents do not have a system for reporting cyber-crime attacks: 26% say their company doesn't have a policy and 25% say they make judgement calls on a case-by-case basis. Only 29% say they report all cyber crimes to authorities. And of those companies that have been victim to cybercrime, only half (50%) reported it.

Wireless Location Services Get Nod from CIOs:

The majority (65%) of CIOs approve of plans by several wireless carriers to roll out new location services that will track the location of cell phone/PDA/other wireless users. More than one-third (36%) of respondents concede it is an invasion of privacy "but worth it," while just under one-third (29%) say it's not an invasion of privacy and a great idea. Only 25% say the service is not worth the invasion of privacy.

CIOs Want Government's Security Tips for Free:

CIOs cry foul at plans by the Computer Emergency Response Team (CERT) to sell early warnings about Internet threats to U.S. companies, with 72% saying CERT should provide such public warnings for free. CERT, which provides Internet attack warnings to federal agencies, plans to sell this information to U.S. companies for a fee of $2,500 to $70,000 per year, depending up on the company's revenue. Only 17% of CIOs agree with the fee charge with 12% unsure.

Poll Results:

1.) Is the energy crisis the "new Y2K" for CIOs?

13%   Yes

64%  No

22%  Don't know/unsure

2.) Are security concerns about broadcasts/webcasts of the McVeigh execution valid?

43%  Yes

31%  No

26%  Don't know/unsure

3.) Do you think the Bush Administration should appoint a cabinet level official to oversee Critical Infrastructure Protection (CIP)?

59%  Yes

32%  No

10%  Don't know/unsure

4.) Do you feel that current trade laws and regulations limit your company's ability to conduct electronic commerce across international borders?

32%  Yes

36%  No

16%  Don't know/unsure

15%  N/A

5.) What is your company's policy on email monitoring?

38%  We only check after there's been a complaint or productivity concern

17%  We do sporadic checks of everyone

16%  We never read email

11%  We only check on problem employees

9%  Other

9%  Don't know/unsure

6.) Do you think allowing personal email/Internet use at work:

62%  Increases productivity (empowering employees to multitask at work and at home)

22%  Decreases productivity

11%  Other

5%  Don't know/unsure

7.) Recently, several breaches of the Children's Online Privacy Protection Act (COPPA) were reported. Do you think children-focused web sites are purposely vague or complex to give parents a false sense of security about the use of their children's personal information?

44%  Yes

14%  No