New IDC MarketScape Provides a Vendor Assessment of the Worldwide Managed Print and Document Services Market for 2013

FRAMINGHAM, Mass., July 24, 2013 — International Data Corporation (IDC) has published a new vendor assessment and market analysis profiling the leading vendors in the worldwide managed print and document services (MPDS) market. According to IDC's research, Hewlett-Packard, Lexmark, Ricoh, and Xerox/Fuji Xerox hold prominent positions within the "Leaders" category for 2013, while several others, including Canon, Konica Minolta, KYOCERA, Pitney Bowes, and Toshiba are categorized as "Major Players."

"The MPDS market is at an inflection point, particularly in the developed, enterprise markets," said Holly Muscolino, Research Director, Document Solutions. "In those markets, penetration is relatively high, and it's increasingly difficult for vendors to differentiate their services and supporting technologies. Hardcopy vendors must strive to develop unique services portfolios that entice enterprise customers, drive adoption, and will ultimately result in increased revenues."

There are several other firms, including Brother, Dell, Epson, OKI Data, Samsung, and Sharp, that are either in the planning stages of developing managed print and document service programs or have already initiated programs for their channel. These companies will intensify the competition for MPDS, especially through the indirect channel.

MPDS Strategy Success Factors

A holistic and integrated approach to MPDS delivery

The ability to leverage new technologies such as the cloud, mobility, big data, and social media

Development of professional services capabilities around both horizontal and industry-specific document processes

Extension of direct capabilities to the indirect channel, including training, business development, and marketing support

Continued expansion into emerging markets

A focus on operational excellence

The report, IDC MarketScape: Worldwide Managed Print and Document Services 2013 Hardcopy Vendor Analysis (IDC #242217) represents a vendor assessment of the worldwide managed print and document services market through the IDC MarketScape model. This study examines both quantitative and qualitative characteristics that explain success in this important and growing market, and provides a visual presentation of the resulting vendor analysis.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape, please contact Karen Moser at

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 49 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting