Service-Oriented Management Seen as Innovative and Necessary Approach to Web Services Management, Says IDC

FRAMINGHAM, MA – MARCH 24, 2003 – According to a new IDC study, service-oriented management (SOM) is quickly being recognized as a new software growth area, attracting start-up organizations and creating partnership opportunities in the industry. IDC believes SOM to be both innovative and necessary to manage and maintain Web services on an enterprise scale. It differs dramatically from traditional technology-focused administration, offering distinct benefits from the conventional approach to systems management.


SOM applies management discipline at the point at which the service request enters the network. With this method, management is permitted directly at the service request level without the need for visibility of the underlying technologies. The purpose of this technology can be readily understood and justified at the business level and is likely to become a long-term feature of mainstream IT environments.

Rob Hailstone, research director for Software Infrastructure Research at IDC, states, "It has historically been the case with any major architectural shift that significant deployments are made before the need for a new management architecture becomes apparent. We should be grateful that with Web services, we are witnessing a significant focus on the management issues in advance of mainstream deployment."

Service-oriented management tools can employ decisions to accept or reject requests depending on the identity of the requestor and dynamics of the request. They can also reroute requests to other service providers, provide load balancing across servers, transform messages, and manage the deployment life cycle of evolving services, as well as provide performance and utilization analytics.

"SOM vendors are primarily geared toward the consumption and optimization of Web services," added Sandra Rogers, research director for IDC's Web Services and Integration Software program. "Given the nature of Web services, technologies that address development, integration, deployment and management of a services-based architecture may begin to meld further, as will the interoperability and integration with traditional enterprise management solutions."

IDC's recently released study, Managing Web Services (IDC #28905), examines the reasons why service-oriented management is being seen as a growth area. Primarily, this study concentrates on the architecture and capabilities of managing at the service level and describes the positioning of a number of representative vendors. An example of the integration between the Web services platform and conventional systems management products is also highlighted.

To purchase this document, call IDC's sales hotline at 508-988-7988 or email

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.

All product and company names may be trademarks or registered trademarks of their respective holders.