Though Converging, Solution Services Markets to Reach $187 Billion Worldwide in 2006, IDC Predicts

FRAMINGHAM, MA – MAY 28, 2002 – The worldwide solution services market is expected to increase to $187 billion in 2006, representing a compound annual growth rate (CAGR) of 13.5%, a new report from IDC reveals. By 2006, supply chain management (SCM) services will present the largest opportunity, followed by enterprise resource management (ERM) services, and customer relationship management (CRM) services. Services for SCM and CRM will be major drivers of future growth, given their significance across companies’ value chain.


"Driven by the needs of clients for a holistic approach to the enterprise, services firms are jointly delivering solution services that were discrete offerings at one time" said Stephanie Torto, program manager of IDC’s Solution Integration Strategies research. "For example, knowledge management (KM) and ecommerce services, will increasingly be delivered as part of these larger, holistic projects. However, while solution services markets become more intertwined, the services themselves will become more diversified. Services firms must be able to deliver not only consulting and systems integration services, but outsourcing capabilities as well."

Solution services firms will be challenged to not only bring together specialized skill sets in a transparent manner to customers' business problems, but also to possess or partner for the expertise needed across the services continuum. IDC believes services firms able to manage both specific and general skill sets, focus on key vertical industries, educate and advise clients on the value of their IT investments, and offer a range of services will be positioned to gain market share in this continually growing and demanding marketplace.

This study, Worldwide Solution Services Forecast, 2001-2006, (IDC #26836) provides a comparative analysis of six solution services markets including CRM services, KM services, ecommerce services, SCM services, ERM services, and globalization and localization services. This report examines the services components comprising each market and analyzes their maturity and growth potential. Finally, recommendations are given to services firms wishing to capitalize on opportunities across these markets. This study is imperative for any company offering a wide range of solution services.

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For more information about IDC’s Software and System Support Services research, please contact Jill Toole at 508-988-6915 or by email at

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world’s leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.


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